Frequently Asked Questions
Q: What happens if I am unable to attend a course?
A: Please see point 3 of our Terms and Conditions.
Q: Do I need holiday insurance to cover any course cancellations?
A: We would recommend that you take out holiday insurance however, we cannot legally advise you as to with whom. Please see section 6 of our Terms and Conditions which refers to Liability and sections 3 and 4 pertaining to our cancellation and refunds policy.
Q: Can I pay for a course in instalments?
A: All purchases must be paid in full on booking. We do not accept any partial payments.
Q: What type of locations do your landscape courses go to?
A: This can depend on the tutor's preferences, however, we always aim to go to locations with facilities for our students. Primarily, we visit coastal locations across West Cornwall. The minibus and driver are with you for the duration of the course, so will stay nearby in the carparks.
Q: How much of the day is spent on landscape location and in the studio?
A: This can vary between tutor, course and weather conditions. We aim to get the groups out each day they are here, sometimes the tutor and students will decide to stay in the studio and develop sketches and photographs that were taken the days before. This can be a really interesting time when development in your work happens.
Q: I suffer from Vertigo, would I be okay on the coast paths?
A: There are certain landscape courses and tutors that stay nearer the coast paths and coastal car parks, so please contact the office and we can help guide you further. Otherwise, we have a fantastic number of courses which are based in our studios, focussing on the figure, still life and practice development.
Q: I have access to learning needs, how should let the tutor know?
A: We are open to helping our students feel welcome, so please contact the office and our team will be happy to help. We ask that you fill in our Health and Safety form on the first morning of your course, at this stage the tutors will be informed of any needs they need to know about.
Q: Do you I need to bring lunch?
A: Yes please, there is a small kitchen off Studio 1, with our microwave and both studios have fridges and tea urns, which are all here for you to feel at home. There is a collection of bowls, plates and cutlery too.
Q: How do I get to the school?
A: Please check out our 'How to get to us' page, there are busses, and taxis and also we have a car park for you to use during your course.
Q: Is there parking on site?
A: There is ample parking for patrons in our car park on-site. Vehicles are left at the owner's risk.
Q: What times do your courses run?
A: All our courses run from 10 am until 4 pm. You are welcome to arrive from 9:45 am for coffee and to get settled for the day ahead.
Q: Can I bring my dog on a course?
A: As much as we would love to meet your animals, we do ask you to leave your pets at home or with a loved one, as this can sometimes take away from the experience of the course and other customers may have allergies.
Q: How long are the gift vouchers valid for?
A: All gift vouchers are valid for a year from the date of purchase.
Q: My voucher codes do not work?
A: If you have any problems using your voucher code at the checkout please email us via our Contact Us page.
Q: Where is Newlyn School of Art?
A: For all directions and a location map, please see the How to get to us page on the website.
Q: I am a carer/support worker; is there an additional charge for me to attend?
A: There is no additional charge for carers/support workers to attend a course; however we will need to be advised of your attendance on the course. Please note that your attendance is not charged based on the understanding that you will not be involved in any of the activities of the course. Please bring lunch for yourself. Tea and coffee is available at the school.
Q: I have a disability and require my carer/support worker to join me on the course. Do I need to pay for him/her to attend?
A: We do not make charges for carers/support workers to attend however, if your carer wishes to take an active role in the courses he/she will need to pay to do this.
Q: I wish to declare a learning difficulty/disability; who do I contact to let the School and my tutor know about this?
A: We ask that any student who has additional support needs must contact the school before enrolling. Please see point 2.5 of our Terms and Conditions.
Q: Is the school accessible to wheelchair users?
A: Newlyn School of Art has ensured where it is reasonably practicable to provide access for wheelchair users. However, the building is old and the entrance is via a set of granite steps with a steep gradient to a doorway too narrow for many wheelchairs. Entrance is possible via the back door but this is also extremely narrow. It is best to call us with the dimensions of your wheelchair. We have disabled toilets on site. Please ensure you contact us to ensure that suitable provision is in place before you book your course.
Q: Was Newlyn School of Art set up by Stanhope Alexander Forbes?
A: Stanhope Alexander Forbes lived and worked in Newlyn and was the figurehead of a group of artists collectively known as ‘The Newlyn School Painters’. Forbes and his wife Elizabeth ran art classes from his studio. Their famous school ran from 1899 to 1941 and was called ‘The Forbes School of Painting’.
Q: How do I access these?
A: When you have decided which course to buy, add it to the basket and you will be prompted to create an account (we ask for minimal information and time taken). After purchase, you can view the course in your Dashboard.
Q: My purchase is not showing up?
A: All purchases are saved to your Dashboard. Your any technical support, please call the office, where our team are well briefed on how to support you and take you step by through viewing your course.
Q: How long are the gift vouchers valid for?
A: All gift vouchers are valid for a year from the date of purchase. If you wish to purchase an online course as a gift, you can purchase the Online Course Gift, as each online purchase is attached to an account and must be their account to view the course.
Q: My voucher codes do not work?
A: If you have any problems using your voucher code at the checkout please email us via our Contact Us page.
Q: Where can I find full terms and conditions?
A: Please see the Terms and Conditions in the About Us section of the website. These are also available to view at the Checkout. Section 11 covers your Digital Purchases.
Q: Was Newlyn School of Art set up by Stanhope Alexander Forbes?
A: Stanhope Alexander Forbes lived and worked in Newlyn and was the figurehead of a group of artists collectively known as ‘The Newlyn School Painters’. Forbes and his wife Elizabeth ran art classes from his studio. Their famous school ran from 1899 to 1941 and was called ‘The Forbes School of Painting’.
Q: What times do your courses run?
A: All our course sessions run from 10 am until 4 pm. You are welcome to arrive from 9:45 am for coffee and to get settled for the day ahead. You may be asked to arrive from 9 am for an arranged tutorial but this is not essential.
Supper is arranged for the group on the first evening of each session, to help establish bonds as a group. This is usually around 5:30-6 pm, this is not compulsory.
Q: What happens if I am unable to attend a session?
A: Firstly, you will receive the digital magazine, which accompanies the session and will arrange a Zoom call for you and the tutor, so you can still get your 1 hour 1-2-1. In addition, if any of the presentations for the tutors are recorded we will send these out.
Q: Can I pay for a course in instalments?
A: All purchases must be paid in full on booking. If time allows we can split the payment into 3 installments. After accepting a place, you will be sent the Terms & Conditions to read and sign, then an invoice will be raised by the finance team and the first payment is due 14 days from this date. All payments must be completed 1 month before the course start date.
Q: Is there parking on site?
A: There is ample parking for patrons in our car park on-site. Vehicles are left at the owner's risk.
Q: Can I bring my dog to the sessions?
A: As much as we would love to meet your animals, we do ask you to leave your pets at home or with a loved one, as this can sometimes take away from the experience of the course and other customers may have allergies.
Q: What about gift vouchers?
A: All gift vouchers are valid for a year from the date of purchase and can be put against the cost of our year-long courses.
Q: Where is Newlyn School of Art?
A: For all directions and a location map, please see the How to get to us page on the website.
Q: I have a disability and require my carer/support worker to join me on the course. Do I need to pay for him/her to attend?
A: We do not make charges for carers/support workers to attend however, if your carer wishes to take an active role in the courses he/she will need to pay to do this.
Q: I wish to declare a learning difficulty/disability; who do I contact to let the School and my tutor know about this?
A: We ask that any student who has additional support needs must contact the school before enrolling. Please see point 2.5 of our Terms and Conditions.
Q: Is the school accessible to wheelchair users?
A: Newlyn School of Art has ensured where it is reasonably practicable to provide access for wheelchair users. The building is old and the entrance is via a set of granite steps with a steep gradient to a doorway too narrow for many wheelchairs. Entrance is possible via the back door but this is also extremely narrow. It is best to call us with the dimensions of your wheelchair. We have disabled toilets on site. Please ensure you contact us to ensure that suitable provision is in place before you book your course.
Q: I am a carer/support worker; is there an additional charge for me to attend?
A: There is no additional charge for carers/support workers to attend a course; however we will need to be advised of your attendance on the course. Please note that your attendance is not charged based on the understanding that you will not be involved in any of the activities of the course. Please bring lunch for yourself. Tea and coffee is available at the school.
Q: Was Newlyn School of Art set up by Stanhope Alexander Forbes?
A: Stanhope Alexander Forbes lived and worked in Newlyn and was the figurehead of a group of artists collectively known as ‘The Newlyn School Painters’. Forbes and his wife Elizabeth ran art classes from his studio. Their famous school ran from 1899 to 1941 and was called ‘The Forbes School of Painting’.
Q: How do I purchase artwork?
A: Simply click on the 'Full Details' grey box below each lot image and click ‘Add to basket’. At checkout, add your full UK address, as this will be used for your delivery.
Q: Can I pay with vouchers from your website?
A: It is not possible to use vouchers to purchase artwork from the Fundraiser Exhibition.
Q: My address for delivery is not recognised by your website
A: Tick the box at checkout, saying you agree this is your delivery address and the team will contact you before shipping to confirm this.
Q: How do I make payment for the work I have asked to buy?
A: Payment is made online. You will have 15 minutes from ‘Add to basket’ to complete your purchase.
Q: Can I pay by phone?
A: Yes, if you wish to speak to one of our team, we would be happy to take your payment over the phone and secure the artwork for you.
Q: Can I collect my purchased artworks?
A: Yes, at checkout, please tick the box stating you wish to collect your artwork, this will remove the shipping fee.
Q: Can I have my purchase sent to another address?
A: Yes, at checkout please enter a valid UK postal address. All purchases must be signed for on delivery, as we use Royal Mail and Parcel Force signed for delivery service.
Q: Can I collect my artwork after the 15th of December?
A: We cannot store your purchase over the Christmas break. If you have further questions on this matter, please contact the office.
Q: Why does the artwork say ‘Reserved’?
A: This is because the artwork has been selected by a customer and is in their basket. If they do not complete their purchase in 15 minutes, that piece of artwork will be released and will be selectable again.
Q: How many artworks can I purchase?
A: You may buy as many as you like, although you can only purchase 3 artworks at a time. Complete your first purchase and then select more to make another purchase.
Q: Is the delivery a cost to be paid on top of the sum of the artwork?
A: Yes, we have a £25 shipping fee which covers packaging, administration, insurance for delivery and tracking your artwork, which makes sure it arrives to you safely with a signature. We will email you the tracking number once we ship your purchased artwork.
Q: Anything else you want to ask us?
A: If you have any other questions please call us on 01736365557 and one of the team will be happy to answer anything about buying an artwork from the Online Fundraising Exhibition.